60,000 customers who had booked holidays with Thomas Cook company submitted a refund after getting multiples claims.
The company said that the website had no problems but the customers complained that they couldn’t submit the claim and they kept receiving error messages
The CAA blamed "unprecedented demand" and urged users to try later. In total, the aviation regulator has to refund some 360,000 customers.
The claimants had to wait 60 days to get their money back, the Civil Aviation Authority (CAA) said in a tweet "We would like to thank Thomas Cook customers for their patience during the peak claims period earlier today."
Several people told the BBC that they tried to complain but their requests were left without follow-up or that they didn’t had any responses like Sue Nicolson who said she had tried to submit her claim a dozen times. "The 60-day timescale for refunds only starts once they have received the claim, so how much longer are we going to have to wait for the thousands of pounds we are owed for a holiday we were supposed to depart for this Friday?" she said.
The CAA said people who had paid by direct debit would get their money back by October 14.
Anyone who bought a package holiday with Thomas Cook will be covered by the Air Travel Organiser's Licence scheme (Atol). Customers would have received an Atol certificate when they booked. This means the cost of any holiday booked with the collapsed firm will be refunded.
The CAA put in place a web site for refunding costumers
The few remaining passengers who did not return on a CAA-organised flight will have to make their own plans, even though they are covered by ATOL
CAA chair Dame Deirdre Hutton said she was "deeply relieved" that "Operation Matterhorn", the two-week operation to return 150,000 passengers to the UK after the package tour company that bankrupted last month, was over.
Staff members work 24 hours a day to help and have been left unpaid since September and have to apply for their salary.
About 9,000 staff in the UK were left jobless when the business failed to secure a last-ditch rescue deal.
About 9,000 staff in the UK were left jobless when the business failed to secure a last-ditch rescue deal.
The travel firm collapsed in the early hours of 23 September, after failing to obtain rescue funds from its banks.
An inquiry has been launched by the Business, Energy and Industrial Strategy Committee, with MPs focusing on the directors' stewardship of the company
An inquiry has been launched by the Business, Energy and Industrial Strategy Committee, with MPs focusing on the directors' stewardship of the company
THOMAS COOK va rembourser 60.000 clients
La compagnie Thomas Cook a dû rembourser 60.000 personnes suite à de nombreuses réclamations faites sur le site internet de la compagnie qui affichait des messages d’erreur lors d’une réclamation. Après 60 jour avec l’aide de ATOL (Air Travel Organiser's Licence) le CAA (Civil Aviation Authority) a créé un site pour rembourser les clients mais beaucoup d’entre eux avancent que le site ne marche pas et qu’ils ne parviennent pas à aller au bout des démarches.
Les employés travaillent 24h sur 24 pour aider les clients mais ils ne sont plus payés depuis septembre. A peu près 9.000 salariés ont perdu leur emploi par la suite de la faillite de la compagnie le 23 septembre suite à des dettes trop importantes.
Raluca
